How do I search for and book
NZ-Tourism.com now lists over 2,800 accommodation operators
throughout New Zealand. Simply select the
destination of your choice
on the map or use the quick search form.
Can I make a booking directly through to the
Each Operator listed on NZ-Tourism.com offers an online booking
facility and updates its own information on the website through
systems operated by BookIt. Whilst NZ-Tourism.com takes steps to
ensure that information displayed on the website is accurate and
complete NZ-Tourism.com cannot guarantee all information is free
from errors or omissions. The booking you (the Traveller) make
utilises the BookIt booking system and enables you to create a
direct booking with the accommodation or activity Operator.
Is my booking guaranteed?
The booking becomes binding on both you and the Operator once you
are notified the booking is confirmed. You must only make a booking
that you intend to use and pay for. You must not use the website,
and the BookIt booking system, to make speculative, false or
Are accommodation prices per room or per person?
The majority of Operators display their prices based on 2 people,
per night. If needed click on your desired dates in the calendar to
calculate the total cost of booking inclusive of additional guests.
How do I pay for my accommodation?
Payment can be made by credit card (Visa, MasterCard or Diners Club)
during booking process. Full payment is required but your credit
card will be charged only if your booking is accepted by the
Is the payment facility secure?
All payments are processed through the BookIt secure credit card
payment system using secure server software (SSL) which is the
industry standard. This encrypts your personal information,
including credit card details and name. The reference name on your
credit card statement will be - BookIt.co.nz. Booking funds remain
in trust on your behalf until 7 days prior to your arrival date when
BookIt transfers them to the accommodation operator's account .
Do I receive a confirmation letter from the
property or NZ-Tourism.com?
At the completion of your booking, you will receive a Booking
Confirmation email from BookIt. You should print this out and
present it at check-in. In some cases you might also receive a
confirmation email direct from the Operator with additional
information including directions and arrival instructions if
What do I do if I have lost my Booking
If it has not been deleted from your email you can print a new one,
firstname.lastname@example.org with your name and booking details and a
new voucher can be issued
What do I do if I need to cancel my booking?
You will be advised during the booking process of the Operator's
cancellation policy. Please contact the Operator direct to discuss
any desired cancellations, changes or refunds. The Operator contact
details will be provided on the booking confirmation.
Are babies and toddlers included in the tariff
Generally babies and toddlers are included in the price if they do
not require a bed or linen. Note: Some Operators state that their
property is not suitable for children.
What are the arrival and departure times?
The majority of New Zealand operators allow check-ins from 2pm and
departures up to 10am. If you feel that this will not give you
sufficient time to relax and enjoy a two night stay, it may be
worthwhile to consider booking an extra night beforehand.
What is the minimum stay?
A 1 night minimum stay is required, but some properties may change
it to a minimum of 2 or more nights - especially in the high season.
Are pets allowed?
There is a selection of properties listed on the website that are
pet friendly. Use the keywords 'pet' or 'pet friendly' to narrow
down your search.
What is your best price - can I get a discount?
The best price is displayed on our website. Tariff rates are fixed
and non-negotiable. The tariff rate has been determined carefully by
the Operator to meet the online market which is competitive and
What currency are the prices stated in and do they
include applicable taxes?
All prices quoted by Operators are inclusive of New Zealand Goods
and Services Tax (GST) and quoted in New Zealand dollars, unless
What do I do if my question has still not been
answered by the above questions and answers?
If your question is still not answered please click here to
contact our customer support team.